Ponuka kurzov

Zasielanie noviniek




Kód kurzu: IUT250« Krok späť

Customer Service

This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center. Participants learn how to execute the most important business processes in customer service.

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PobočkaDníKatalógová cenaCena príručkyITB
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*Cena kurzu je uvedená vrátane ceny originálnych štúdijních materiálú.

Audience

Project managers

Project teams

Prerequisites

Essential

IUT110 Business Processes in SAP for Utilities

IUT210 Master Data and Basic Functions

Recommended

None

Course based on software release

SAP ERP Central Component 6.0 Enhancement Package 6

Content

Customer Interaction Center

Operation and user-specific modification of CIC processes

Design of the CIC interface

Processing of business transactions

Customer information/contacts

Move-in/out

Disconnection/reconnection of installations

Master data generator

Customizing functions

Notes

This course does not cover the use of CIC as a call center with telephony functions.

Příručka SAP

Cena:
cena kurzu zahŕňa
Uvedené ceny sú bez DPH.