ITIL(R) 4 Specialist: Drive Stakeholder Value

lt;pgt;lt;stronggt;This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.lt;/stronggt;lt;/pgt;lt;pgt;The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.lt;/pgt;lt;pgt;This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.lt;/pgt;lt;h4gt;Target Audiencelt;/h4gt;lt;ulgt;lt;ligt;IT and digital professionals responsible for managing and interfacing with stakeholders and fostering relationships to gain value realisationlt;/ligt;lt;ligt;Anyone who designs or manages customer journeys and experienceslt;/ligt;lt;ligt;IT and digital professionals who need to manage customer demands and expectationslt;/ligt;lt;/ulgt;lt;pgt;The following are suggested job titles that would be relevant for attending this course: Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Service Delivery Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Managerlt;/pgt;lt;pgt; lt;/pgt;