ITIL(R) 4 Specialist: Monitor, Support and Fulfil

lt;pgt;lt;stronggt;This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.lt;/stronggt;lt;/pgt;lt;pgt;A three-day course to prepare learners to successfully use the practices in their environment and to pass the associated examination.lt;/pgt;lt;pgt;The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:lt;/pgt;lt;ulgt;lt;ligt;Service desklt;/ligt;lt;ligt;Incident managementlt;/ligt;lt;ligt;Service request managementlt;/ligt;lt;ligt;Monitoring and event managementlt;/ligt;lt;ligt;Problem managementlt;/ligt;lt;/ulgt;lt;pgt;There is a 90 minute, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the learners choosing and will be invigilated virtually by PeopleCert.lt;/pgt;lt;pgt;The exam can be booked anytime after 3pm on the last day of the course.lt;/pgt;