SDI Service Desk Manager - SDM

lt;pgt;Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk management. The course also looks at the management of support methodologies and technologies and the tools utilised within the Service Desk.lt;/pgt;lt;pgt;It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Manager can utilise. The course is based upon the standards and objectives for SDIamp;trade;amp;#39;s Service Desk Manager qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDM exam.lt;/pgt;lt;h4gt;Target Audiencelt;/h4gt;lt;pgt;The course is designed for both new and experienced Service Desk Managers, team leaders and supervisors. Between 3 and 5 years experience of the Service Desk environment is ideal.lt;/pgt;